sari

What’s most impressive is that Netflix has increased prices many times in the last decade, on the order of ~10% each time, with little evidence of increased churn.

There are more than 5,000 banks in the U.S. but only about 400 in each of the U.K. and Japan, for example. One reason for this is that the U.S. is dependent on community banks throughout much of the nation.

* Gross Margin: Gross margins went from negative to >70% as the company realized what people wanted to do was clean out their closet, not get rich selling used clothes.

We also work much more closely with partners. So we have partnerships with Reddit, Medium, and others, where we want to create a holistic experience on the search page, where you get your answer, but in a way that creates space for them to thrive.

Engagement: Connect customers to each other around their common interests in order to increase customer retention. Example: Culture Amp’s Culture First

Recommendations kills Favorites: AI-driven recommendations transcend our historical go-to’s. Rather than compulsively saving playlists that i discover and love on Spotify, I’ve surrendered myself to the algorithms. It was really the radio feature plus the new “enhance” feature that did it. I now trust that any song I like leads to a playlist I will... See more

For example: there are programs that allow customers to earn points for following a brand or for writing a product review. This sort of bribery usually attracts the least loyal - and least valuable - audience who is mostly interested in the positive transaction utility and has a low brand investment (once they claim a reward, they can unfollow the ... See more