Collections

design inspiration13
Sarah Wong
Facilitation27
Sarah Wong

While it may be frustrating for a meeting planned to deal with a specific issue goes off track, time needs to be allowed to work though those every-da

Knowledge-sharing is power-sharing.

Beyond the collaboration itself, practical interventions such as ensuring access to a suitable community space and both residents and staff being able

understanding the underlying, often unspoken, interactions, behaviors, and emotions that influence team performance. It equips facilitators to manage

placemaking6
Sarah Wong

HOW WE THINK Data reveals patterns among populations that are already visible to platforms. Our job is to ask who isn't in the dataset, and to design

Worldbuilding is how we stretch the edges of what feels possible. We always start with a provocation — a spark, a shift, a signal of change. A questio

Being human23
Sarah Wong

If you want to do great work you have to interface with others—learn what they have figured out, find collaborators who can extend your vision, and ot

what efficiency gives you in smoothness, it takes away in texture. the sharp edges of memory fade. days stop standing out. life runs together like wat

Community challenges16
Sarah Wong

The way we tend to do engagement on a project or departmental basis means that an attempt at creating an infrastructure to support this collaboration

However, the landscape for social clubs has changed significantly in recent decades. Many have faced closure due to financial struggles, demographic s

City governmentscollaborate across silos and withpartners at local and regional levels.Many of these collaborations formaround specific projects or de

Collective Intelligence4
Sarah Wong

Collective intelligence is created when people work together, often with the help of technology, to mobilise a wider range of information, ideas and i

I wish that the systems were designed and run by the people using the systems.

At their heart are three key ideas – sortition (selecting decision makers by lottery), deliberation (collectively weighing evidence for shared decisio

particiaptory process57
Sarah Wong

Define the “what” and allow creativity around the “how.”

Facilitating a co-creation process is about articulating a vision, establishing the parameters, and guiding participants to a shared definition of wha

Build an invested community of collaborators.

We designed the co-creation process around anticipated human dynamics — such as past relationships or histories that may have caused reservations — se

Thought provoking questions14
Sarah Wong

When you think about the way that community has transformed from really embedded familial networks or village networks or religious networks, to thinn

Who's going to maintain the technology? Who's going to evolve it? Who gets paid or who has to pay for it? These questions led me down an exploration o

“We will never win against extractive capitalism if it’s a matter of power versus power,” Kelly writes. “The real power we the people possess – the ul

Are you designing for voice — or for durable rule systems? Are you building participation — or building institutions? Does your model scale beyond

Transitional Design96
Sarah Wong

identifying system boundaries in order to choose where to contribute to change within wider wholes

map complex wicked problems and their countless interrelated and interdependent issues within 5 archetypal areas: 1) infrastructural/science/technolog

state capacities5
Sarah Wong

ability to act without undue interference from other economic actors and interest groups. Both of these aspects require the ability to raise and deplo

Dynamic capabilities are specific abilities embedded in routines that enable organisations to adapt their resources, processes and skills in response

bolster governments’ ability to make the most of its available resources and achieve their desired goals.

Governance & Ownership models17
Sarah Wong

Development Management Scheme (DMS). This is commonlyused for new housing developments in Scotland, and is acommons-like governance structure which al

Crofting is a unique form of small-scale land-holding whichprovides the crofter with regulated rights, such as regulatedfair rents, tenure security an

Material and mineral rights generally come with land ownership.Some mineral rights are exempt from private ownership beingreserved to the Crown (see t

Water (riparian) rights in land recognise the different approachneeded to govern common flows over land, such as for streamsthat run across property b

Things fall apart70
Sarah Wong

In current economic data, the growing wealth and income of the FIRE sector are added to GDP as economic growth, even though they in fact take the form

In the 1950s, U.S. GDP was about equal to the value of assets. Today assets are valued at five times GDP. To keep those assets growing, more and more

Decline of communities and local economies: globalization leads to the fragmentation and hollowing out of local economies, and the urban and rural com

Cool orgs33
Sarah Wong
Design Principles8
Sarah Wong

Negative experiences or perceptions of government services can decrease trust and turn people away from programs designed to help them.

Rituals on the other hand are intentional and done with focus.

Everything comes back to one question: Who is the platform accountable to? If the answer is investors, the platform will eventually warp toward extrac

Reimagined Community199
Sarah Wong

Smart contract and digital property deed — a smart contract linked to a digital property deed, that can automatically distribute value uplift between

Thick communities often look like communities within communities — not just a single activity, program, or group — inviting members into several acces

Can I get etymological for a second?? We get the word "sabbatical" from the word "sabbath," of course, but the professional sabbatical is actually roo

economic renewal2
Sarah Wong

Critical Designers’ produced by an increasing number of design schools are prompted to address social, political and environmental issues through thei

responsible ai3
Sarah Wong

Communities need the tools and infrastructure to create their own evaluations.

This is a collective intelligence problem. Smart people in a few places can’t create comprehensive evals for every use case. The solution is generativ

participatory challenges10
Sarah Wong

This can lead to a few different challenges: Engagement being seen as a barrier rather than a resource: The statutory requirement for consultation

The Benefits of Place-based Conversations Our experience of working with locally based communities is that the majority of them would really welcom

One of the first observations that emerged from these conversations was that people don’t think of their local places and neighbourhoods in terms of p

The truth is that there are very few opportunities for communities to come together to talk about how their place is working outside formal planning c

serious games1
Sarah Wong
friendship3
Sarah Wong

I don’t know a single person who says they have enough friends or a vibrant enough social life.

We needed to put some structure around this and create a regular container for the kind of hanging out we used to do in our 20s that built the friends

reclaiming conversations4
Sarah Wong

To flee vulnerability, people in the 2010s mostly turned from talk to text. Today, in the flush of generative AI, we opt for even less risk and talk d

We nurture what we love, but we love what we nurture. We love what we allow ourselves to relate to. It’s important to remember that this love is unreq

Conversation is about more than information. In conversation, we reveal ourselves to each other in our conflicts, contradictions, and fears. There, we

We came to expect more from technology and less from each other.

Reimagine education1
Sarah Wong

What makes a good school is what makes a good person

Democracy40
Sarah Wong

power asymmetries can affect two important stages of the deliberative process (recruitment and facilitation)

RepresentationOne of the most crucial elements of a deliberative process is a deceptively simple question: Who’s in the room?

They also facilitated regional enclave discussions (as described in the “Facilitation” section below) ahead of the deliberation to identify feasible p

the essential work of creating systems that genuinely work for everyone requires us to redistribute resources and grant power to those who have been d

community build2
Sarah Wong

RUSS has developed a workshop programme of 5 modules, aligned with the 5 stages of CLH development: Group > Site > Plan > Build > Live. The 5 RUSS mo

social infrastructure2
Sarah Wong

the thinktank Onward undertook a review of regeneration policy and practice inthe UK over the last 40 years and found that only those projects that in

Recent research from the IPPR shows £15bn of publiclyowned assets have been sold off since 2010 in the form of 75,000 civic spaces, libraries, leisure

System change3
Sarah Wong

the most powerful ‘leverage points for change’ within in a system are non-material (changing the rules and goals of the system, changing mindsets, or

Systems thinkers map feedback loops and interdependencies across teams and processes

writing5
Sarah Wong

Creative writing involves a deliberate rejection of practicality: To get into the right mood for writing requires short-circuiting our usual calculati

Writers, after all, are drawn to enclosure. Physical boundaries create social experiments, forced encounters, snow-globe microcosms of humanity’s virt

I started using my writing career, not as a way to think through what was going on with me, but as a way to think through what was going on in the wor

Writing is a small, simple word for a very expansive task. There’s coming up with ideas, conducting interviews and research, presenting it all in an e

UX Design1
Sarah Wong
food insecurity5
Sarah Wong
Product Delivery12
Sarah Wong

Now when looking to adopt a feature, I ask myself: Why is this feature working in that product? Why might this feature succeed or fail in our context

what makes a great 1-Pager/PRD?As you read through these 1-Pagers, look for these elements that make them effective:Problem-oriented: They crystallize

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pm job1
Sarah Wong

some of the most high-value skills—like strategy, vision, discovery, and data fluency—will be significantly impacted by AI. As a result, you’ll want t

magic gathering2
Sarah Wong

Host a bring-your-own-reason-to-celebrate party. Each guest brings something specific in their life to celebrate

Displacement creates novelty and a sense of possibility. This is what the morning dance movement DAYBREAKER taps into by hosting 6am raves, and what T

Patterns of neighbouring18
Sarah Wong

The proactive favors I observed ranged from small gestures, like putting backthe trash can for a neighbor who usually returns home after dark, to exte

lot of people here, especially, you know, widows, theydon’t necessarily want to ask for help, so sometimes I offer to go, to take them tothe supermark

Proactive intervention, like extended helpfulness, has a signal function. It indi-cates to locals the type of neighbors one has and the kind of neighb

We protect each other. . . . Do we socialize? No. But we’re neighbors! And we’llhelp each other if we need to help each other.

When we care10
Sarah Wong

Feeding this crisis is the fact that we are spending more time alone than ever before, and as a result, care, whether giving or receiving, has become

If we continue to measure our lives by standards of self-determination, self-actualization, self-reliance, self-betterment, self-caregiving just to ge

Still, when someone asks me about my ambition, the word gets stuck in my throat because the definition of ambition has, for so long, been limited to w

Neighbor Teams are groups of five that meet regularly to support each other. They will watch each other's kids. They will bring each other food. They

Product Strategy62
Sarah Wong

Use dot voting to mark where your solution could stack up against the competition on these classic differentiators.

2x2 chart focused on customer perception can be a powerful expression of your product hypothesis. Keep experimenting until you find differentiators th

write two or three practical principles that will help you make decisions and deliver on your differentiation.

different ways of thinking1
Sarah Wong

The rhetorician Kenneth Burke liked to remind his readers every way of seeing is also a way of not seeing, that our frameworks and analytical lenses c

Storytelling9
Sarah Wong

But when most people set out to craft a presentation or pitch, they start with three common questions. How can I explain this? How can I clarify this?

Instead of overwhelming listeners with facts, a great story draws them in, ignites their imagination and lets them experience something firsthand. It'

Storytelling expert Jack Zipes believes that the role of the storyteller is to awaken the storyteller in others. Encourage your audience to share thei

So how do you cultivate that burning curiosity in your audience? ask how you can help your listeners discover meaning.Rather than explaining, use pers

Product Discovery17
Sarah Wong

What part of the discovery process are we currently in? Are we diverging? Exploring different approaches, sketching 100 solutions, running lots of qui

I had heard many times that startup success is PACE OF LEARNING. But it took me a while to internalize that. A good way to maintain a strong pace of l

The illusion of knowledge: We can't learn things when we believe we already know, so this illusion of knowledge hinders our effort to discover. Recall

The resonance of many profound creative pieces stems from a deep understanding of the human condition; and to get there the creative process necessita

Venture Building5
Sarah Wong

1. Is my market big enough?Do the math. What would have to be true for your business to reach $100M in revenue in one year? How many people would need

2. How much pain are you solving?On a scale of 1 to 10, how painful is the status quo? Is it a 9-10, or is it 4-5? It’ll be hard to get people to pay

“Many investors will say that the total addressable market (TAM) size is the primary indication of ‘venture scale,’ but I disagree. You can have large

First Round Capital’s PMF framework consists of four levels: nascent, developing, strong, extremeLevel one: Nascent product-market fit. Likely a pre-s

Technical PM3
Sarah Wong

As a PM, understanding the technical architecture of your product is essential when making trade-offs. For example, if you’re working on an analytics

back to your developers for estimates. You don’t need to calculate the exact workload, but having a sense of what's feasible and what's a moonshot hel

Learning to learn1
Sarah Wong

The Kolb Cycle of LearningIn the early 1970s, David A. Kolb and Ronald E. Fry developed their experiential learning model (ELM), which suggested that

Social Tech7
Sarah Wong

Facilitating interaction refers to making it easier to converse, collaborate orotherwise socially interact, or to support desirable feelings, equality

ease the initiation of a new encounter (or icebreaking therein) insituations where people are expected to interact.

‘orchestratingcollaborative activities’. Here, the design approaches of providing information aboutothers or topic suggestions could help nurture or e

Product marketing8
Sarah Wong

most products could easily be positioned in multiple different market categories, with different competitors, providing a different value for differen

The components are:Competitive alternativesDifferentiated “features” or “capabilities”Value for customersTarget customer segmentationMarket category

history teaches us that companies that create market categories often lose in the long run to companies that gained a market foothold after the hard w

Social Intelligence1
Aaron Guyett
dreaming of a better internet211
sari

When you say that the status quo draws people toward more individuated, personality-driven work, what do you think is causing that, both culturally an

to be truly radical is to make hope possible rather than despair convincing.

iUnlock doors with it.iMeet lovers through it.iOrder food with it.iSummon cars with it.iEven meditate with it.Apple designed the iPhone too well.So we

relationship with work54
sari

Our metrics of progress have continuously abstracted: from the tangible bushels of wheat in agricultural economies (with natural physical limits), to

Listening12
Brian Sholis

Supportivelistening differs from other types of listening (e.g., listening during chit-chat or aconflict, informational listening) because it requires

Contemplative dyads, in particular, represent a deep interpersonal meditative practice carried out in pairs with a witness who engages in active liste

good questions142
sari

What is this teaching me?

Latvia’s Flow won the Oscar for Best Animated Feature and was created because he was somehow obsessed Blender, the free/open-source 3D modeling tool.

Scott Alexander’s recent post argues that the best response to AI displacement isn’t optimization or doomerism—it’s play. Figure out what you actually

what would one imperfect action teach me?

Community106
Mo Shafieeha

Tech communities, like any community, are messy. If you’re fortunate to land on one that’s inclusive and welcoming then there are exciting things comi

The club model teaches us something: organizations that endure don’t try to include everyone. They’re clear about their identity, even as that identit

We believe that a healthy ecosystem competes on innovative features, not critical mass. The social web should be centered around people, not platforms

It was only because I showed up and I paid attention," he said. "I looked for places to go. I looked for communities to join. I looked for ways to bec

Conversations67
sari

Conversational Canyons

the art of gathering 16
sari

These folks are the guardians of the party’s communal energy. Their charisma is mature and thoughtful, not narcissistic. They can subtly refine and re

Gathering Structures

“When I talk about generous exclusion, I am speaking of ways of bounding a gathering that allows diversity in it to be heightened and sharpened, rathe

what is Social Media doing to us?239
Jerod Morris

We all know we’re overstimulated and want to stop, but we can’t. We use app blockers, throw our phones away, and build rigid routines. But none of it

humans don’t have fixed identities. we’re constantly testing. trying different versions of ourselves. seeing what gets rewarded. adjusting based on fe

I feel like there’s something so soulless about our culture—something deeply, deeply missing in people’s experience of life, a kind of superficiality.

social systems32
Juan Orbea

Environments are emotionally contagious, and if the environment you spend a lot of time in is hyper-competitive and performative, you’re going to feel

Cultivating Serendipity30
Keely Adler

To me, the ideal hangout has a few components: spontaneity, purposelessness, and a willingness among all parties involved to go wherever the conversat

serendipitous connections can't occur if you're not creating the right environment for them obvi don't be annoying people if they don't wanna talk

We enjoy something more when we experience it as unnecessary, unexpected and wonderful.

Many social goals are best accomplished indirectly; singles parties are never the best singles parties, dinners devoted to a discussion topic rarely p

Cultivating Awe50
Keely Adler

‘As we work to reverse these long-term socio-economic and socio-political trends to foster more connections to others, stronger communities, more pro-

Maybe what we need is not an object to be known but a cause of wonder.

If you insist that anything too common, anything come by too cheaply, must be boring, then all the wonders of the Singularity cannot save you. You wil

Relationship with Time133
Keely Adler

Sometimes, earning less and bringing back time is just as precious as making more money.

Art critic Jonathan Crary’s book 24/7 explores how we entered a culture that battles against rest and time itself. A nonstop 24/7 culture that never t

Placemaking19
Keely Adler

The role of a successful place is to provide a catalytic context for missions.

when we find the convergence of where we belong and where we are encouraged or at least allowed to make a contribution, the magic happens.

I am very affected by place. Actually I think everyone is. Probably more than they realize. Our surroundings act on us. Some foster chaos, others enco

community management9
Vyara Ndejuru

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Home - BELONG: Find Your People, Create Community, and Live a More Connected Life

Decision Making97
Danielle Vermeer

But there’s two parts to what I said about moving a step at a time. One, that it’s towards what I’m drawn to. At that point in time, with the informat

You Can Just Do... Many Things

Relationships105
Alex Wittenberg

the best relationships consist of a series of unbreachable private understandings

convinced that adults have totally forgotten how to have fun in conversation. every conversation is either "checklist catch up on life events" or "gr

What is love? Ask 19 geniuses. Get 19 answers. • Plato: It's remembering a soul. • Freud: It's desire in disguise. • Buddha: It's letting go. • Nietz

Futurism83
Alex Wittenberg

At the Institute for the Future we believe that the value of futures thinking is not in predicting the future (something no one can do), but in imagin

Cayce Pollard as the positive archetype for how to navigate volatility. So by intensely tuning oneself in to subjective responses to things, you can c

The purpose is to scout the path and shift the discourse.

honestly i'm so good at consuming content LMAO. like how do I make it my job to literally just read, watch, and listen to stuff??

Post-individualism122
Severin Matusek

Contribute your skills to an existing effort – make it possible. Build the website, raise the funds, recruit the talent, plan the events. As Bill McKi

They're blind to a simple truth: complex minds can't develop on their own. If they could, feral children would be like any other. And minds don't grow

Our society’s individualism, largely driven by technological advances and the illusion of endless progress, will no longer be sustainable – will not b

Community Building96
sari

If there's any kind of lesson in all this, it's mostly some advice I want to give myself. The lesson is simply: speak up. It's OK to slip into advocac

look at how the word “community” itself has been warped in recent years into a cynical marketing cliché to rival “storyteller” — annexed as the torche

to be truly radical is to make hope possible rather than despair convincing.

Tech and Society300
sari

The freedom of information the internet brings helps us expose idiot intellectuals quickly and more accurately than ever before. But the internet also

“As a medium, the internet is defined by a built-in performance incentive. In real life, you can walk around living life and be visible to other peopl

I am tired of seeing speed as a selling point. I’ve wanted to talk about this for a long time. I think one of the main reasons many of us feel anxio

From Lily Chambers: I genuinely do not care if AI tools make me more productive. I am tired of seeing, "increased productivity" as a selling point. I

Belonging86
sari

insight from Gurwinder Bhogal: People want to belong to a tribe, and one way that people belong to a tribe is by having the same beliefs as the member

We still instinctively long for this kind of belonging, as our sacrifices to sports teams, fraternities, or churches demonstrate.

Digital Wallets6
Kaf

Christian Angermayer on Investing in Innovation

Community Design165
sari

In a model, agents are interchangeable. Consumer A and Consumer B have different preference curves, yes, but they respond to the same incentive struct

Education Tech104
sari

What education does is provide a curated experience to help you learn. Done well, it sifts through the myriad resources, possible paths, and common e

Attention Required! | Cloudflare

I spent seven years building a kid/ed-tech product and one critical thing I learned about the industry is this... No matter what they signal, most pa

Improving Relationships61
sari

You’ve been duped into thinking you can create a life without danger, one liberated from constraints and uncomfortable emotions, and that such a life

1/ Boundaries are not saying no. Or making sure something doesn't happen. Or distancing. Or even letting yourself have wants in the face of others'.

the depth of a conversation depends on how deeply seen you feel, not on the topic of conversation

Infrastructure for Communities185
sari

The future of community: a future for communities | thesephist.com

All about social networks535
sari

So when people opt to devote their energy to tracking the latest TikTok star or scrolling content instead of nurturing interpersonal relationships, th

Social media stopped being primarily about connecting socially a long time ago. People still use a range of technologies to connect to friends and bui

Taste for Privacy: How Context, Identity, and Lived-Experience Shape Information Sharing Preferences

The social-platform layer offers the feeling of encounter with the friction surgically removed. As one analysis of Gen Z’s parasocial turn put it, onl

Caregiving50
sari
Jobs of the Future63
sari

There is insane demand for people who can understand and explain technology in a compelling way.

Mental Health228
sari

The Operating Manual for Your Nervous System

What if Anxiety Is a Habit, Not a Disorder?

Future of Work296
sari

Gen Z and the End of Predictable Progress - by kyla scanlon

The game has shifted, and the winning strategy with it. It’s no longer about understanding specialized details; it’s about grasping the high-level glo

What we do with our freedomThe examples of the excruciating etiquette of the aristocratic courts, the marriage market Rhimes dramatised, the civil ass

Future of Education and Learning324
sari

In large part this is because education, like most social systems, is slow to adapt, iterate, and evolve to be relevant for changing times. The glacia

generative AI is but the latest in a line of innovations that draws attention to the flaws of the modern education system, leaving us to question how

The humanities, rightly understood, are the things that technology cannot take away or substitute for. Of course, I don’t mean ‘humanities’ in the way