Sarah Wong

understanding the underlying, often unspoken, interactions, behaviors, and emotions that influence team performance. It equips facilitators to manage power imbalances, navigate conflict, and foster cohesion, enabling productive, inclusive environments. Key skills include reading the room, managing, and utilizing these dynamics to achieve team... See more

Beyond the collaboration itself, practical interventions such as ensuring access to a suitable community space and both residents and staff being able to run events independently were also important in helping bring people together, to build relationships and share concerns more openly.

Knowledge-sharing is power-sharing.

While it may be frustrating for a meeting planned to deal with a specific issue goes off track, time needs to be allowed to work though those every-day issues and past conflicts, and to re-build relationships allowing trust to build over time.

Voting

Voting will be used for scenarios where 2 or 3 clear options arise during the design phase. Where the design team considers each option to fulfil the requirements of the brief, the options will be put to the public for a vote. An example of this approach is the refurbishment of the Acklam WCs. Two plans have emerged, each with their own... See more

Worldbuilding is how we stretch the edges of what feels possible.

We always start with a provocation — a spark, a shift, a signal of change. A question. A “What if…?”

Then we build worlds not as abstract ideas but as lived places — with their own cultures, objects, characters, and atmospheres.

We don’t predict the future. We unlock our imagination and... See more

HOW WE THINK

Data reveals patterns among populations that are already visible to platforms. Our job is to ask who isn't in the dataset, and to design research methods that make invisible movement legible, before the brief is written and the budget is set.

WHAT YOU CAN APPLY

When using movement or behavioural data to inform a project, ask explicitly:... See more