Facilitation

Seek to discover common interests and areas of agreement by focusing more on why than what, more on personal experiences than positions.

There is no quicker way to end a conversation or escalate to conflict than to start spouting facts. In general, facts should not be your first line of defense, even if they are your initial go-to. Research shows p... See more

3 Key Tips for a #ListenFirst Conversation

1. Listen with curiosity


2. Speak from your own experience


3. Connect with respect

The group needs to learn:

• What everyone else thinks about the challenge: What is happening? What’s the real challenge?


• What they themselves believe is possible — what futures can be created with this group?


• What does the group believe is possible?


• What are we willing to try? How much risk are we willing to endure?


• How committed is the group to the chall

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More and more, I’m aware of this simple fact: True collaboration is a group learning process.

There are many well documented approaches used to identify and resolve stakeholder relations, including Needs-Fears Mapping, Conflict Analysis Tools, and Multi-Stakeholder Processes, (MSP) to name a few.