Seek to discover common interests and areas of agreement by focusing more on why than what, more on personal experiences than positions.

There is no quicker way to end a conversation or escalate to conflict than to start spouting facts. In general, facts should not be your first line of defense, even if they are your initial go-to. Research shows... See more

3 Key Tips for a #ListenFirst Conversation

1. Listen with curiosity


2. Speak from your own experience


3. Connect with respect