Sam Liebeskind

How organizations practice rest is one of their most powerful displays of values— and responsible leadership.

And yet, precisely as the platforms became more universal, they became more destructive of community. Communal in clusion relies on ex clusion: some notion of who is and is not a member of the group, and some ways of enforcing that boundary.

I wish more media / subscription products didn’t have auto-renew as an unchangeable default.

Any time I see that - even if it says “cancel at any time” - it deters me from taking action in that moment because I’m worried about forgetting to cancel it later, and then getting charged $19.99 or whatever.

A better approach would be: we’ll charge you $10

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But there is a better solution: allowing users to ban with one click not just the author of a bigoted remark but also every one of the thousands of people who liked the offending post.

The system always balances its books eventually. The more we optimize individual experiences for frictionlessness, the more collectively dysfunctional our systems become. All three worlds are interlocked in this economy of friction