14. If you win every debate, you’re probably accumulating silent resistance.
I’ve learned to be suspicious of my own certainty. When I “win” too easily, something is usually wrong. People stop fighting you not because you’ve convinced them, but because they’ve given up trying - and they’ll express that disagreement in execution, not meetings.
Long-tail users of user-centered design are not given the degree of control necessary to adapt the design object or tool to their unique needs, and designers are faced with the long-tail problem mentioned earlier.
This is where design for emergence offers an alternative.
Design for Emergence
In design for emergence, the designer assumes that the... See more
Many social goals are best accomplished indirectly; singles parties are never the best singles parties, dinners devoted to a discussion topic rarely produce good conversation; you’ve got to cultivate the conditions, not demand the behavior