product strategy at New_Public; previously community & growth @ Geneva
Fast-forward to the near future: AI has the potential to change the fundamentals of local news. In 2026, the news organizations that thrive will stop thinking of themselves as publishers and start operating as community information utilities. They won’t just report on the school board meeting. They will show you when it happens, let you search past... See more
According to Ken Chenault, the legendary former CEO of American Express and current chairman of venture firm General Catalyst, the job of a leader is to deliver on two sometimes conflicting mandates: creating hope, and defining reality.
Successful hoarders, though, tend to share one commonality: the information they distribute is collated, with rigor, and often tied to an organized movement for radical action. This methodology separates the “collection” from the endless stream of “content” we see today. It removes all distractions from the hacker class’s chief aim: the production... See more
Long-tail users of user-centered design are not given the degree of control necessary to adapt the design object or tool to their unique needs, and designers are faced with the long-tail problem mentioned earlier.
This is where design for emergence offers an alternative.
Design for Emergence
In design for emergence, the designer assumes that the... See more
I know that travel is valuable because most knowledge can’t be written down. The most crucial info about a society is how it feels to be there—the rhythms of street life, where and when people eat meals, how gender works. You can read a million things about Japan without knowing the bodily experience of walking around in a truly high-trust society,... See more
Donnelly and Schrantz are arguing for a major shift: “a long-overdue scaled investment in community organizing around the country.” I agree 100%, especially because I concur with them that how we do politics now, as a purely transactional process of extracting votes from people, has contributed to the crisis of democracy and the allure of... See more
Capabilities are binary, you can either do it or not. Benefits are the results of new capabilities.
Banned: "longer battery life"
Capability: "all-day battery"
Benefit: "leave your charger at home"
So yes, Americans are materially wealthy and unfulfilled, and the primary problem is cultural—we’ve sacrificed community and meaning to emphasize an archetype built on acquiring as much stuff as possible, but then we have made that unnecessarily hard to do. When you give your citizens a cultural script, built on the material, that promises hard... See more