The human brain is hardwired to infer intentions behind words. Every time you engage in conversation, your mind automatically constructs a mental model of your conversation partner. You then use the words they say to fill in the model with that person’s goals, feelings and beliefs.

every human being is a storyteller, that stories are how we seek to understand the meaning of our lives

Even IRL socializing becomes a numbers game, where networking and schmoozing become the standard and everything needs to be a Brand Actvation or pop-up or pseudo- Community event with 3 fliers. True, quality intimacy seems to be going the way of cursive handwriting.

Out of all the “regulars” I’ve interacted with in all the places I’ve worked, the strongest bonds have always been with the people that made me feel safe to be myself no matter what emotional state I was in.

Inherently, we could never judge someone’s taste on a single choice. Every person embodies 100s of choices, and we incorporate all of this information in understanding the person. In the times when the choices all work together to clarify the sensibility, this is known as congruence .

Without congruence, there cannot be good taste. (And a lot of bad... See more

In addition to tracking the impact your program is having on the organizations you’re supporting and the beneficiaries they serve, track the halo effect your program is having on your own community .

I regret not integrating questions around how the existence of Airbnb.org impacted community members' decision to join Airbnb and their desire to cont... See more

The individual’s ability to cope with uncertainty

Organizations are created, powered, and led by people. To lead organizations well, we train people in disciplines such as marketing, finance, and leadership. But uncertainty presents a special challenge since few of us have received training in how to deal with it. As a result, although we may call ... See more

I believe that new ideas are born from demand. They are born from the courage and patience required to sit in the uncomfortable void of Not This while humbly waiting for an answer.

I have been thinking a lot about the continued and increasing lack of importance being placed on the idea of conversation , things over the past few years can feel so transactional. Thing is, like everyone, I love the one-way form of conversation that exists via the abundance (and abundance of forms) of content that is out there that drives me to c... See more