Learned helplessness, the failure to escape shock induced by uncontrollable aversive events, was discovered half a century ago. Seligman and Maier (1967) theorized that animals learned that outcomes were independent of their responses—that nothing they did mattered – and that this learning undermined trying to escape. The mechanism of learned... See more
WELLNESS SHOULD BE THE FOUNDATION OF ALL CUSTOMER EXPERIENCES
Exploring how retail can contribute to health and wellness, including design solutions, sensory experiences, and creating meaningful connections with customers.
Many bad things happened in 2023. You already know them. Many tragic events were so terrible we will never forget them and we shouldn’t. You can easily find them all over the news. But the good things that happened are much harder to encounter, and it is easy to get the impression nothing good happened at all. In order to keep struggling to make... See more