Jake

As soon as you start asking questions, you have an obligation to listen to the answers.

I sometimes visualize meeting one person as the equivalent of meeting the Ocean’s 11 crew together at once, wrapped up in one human envelope—we each have distinct parts, and we tell a story to ourselves and the world that they are a coherent whole, but depending on the context different parts step forward into the light on the stage.

Some questions that I’ve found to be very effective in one-on-ones: If we could improve in any way, how would we do it? What’s the number-one problem with our organization? Why? What’s not fun about working here? Who is really kicking ass in the company? Whom do you admire? If you were me, what changes would you make? What don’t you like about the

... See more

“Robustness is when you care more about the few who like your work than the multitude who hates it (artists); fragility is when you care more about the few who hate your work than the multitude who loves it (politicians).”