The Future of Generalist Work

Managers should always be prepared to give away their people, and when the time comes for a high performer to leave, Shen argues that managers will actually be better off for it.

Pulling from the ethos of Molly Graham’s blockbuster Review article “Give Away Your Legos,” Shen has architected her own framework for how managers can avoid being caught... See more

When you make changes in your life, especially when learning new skill sets, you’ll have to cross a moat of low status—a period where you are bad at the thing or fail to know things that are obvious to other people.

It’s called a moat both because you can’t just leap to the other side and because anyone who can cross it has a real advantage.... See more

My aha moment of the value of first principles thinking was when I was at Dropbox. We would hire a ton of really smart people that had never done sales and had them do sales. There are a lot of disadvantages to that, but I do think it led to a ton of innovation. That's how we got our very innovative go-to market motions because a lot of those... See more

Model managers of tomorrow will need to learn the same things. They’ll need to know which AI models to use for which tasks. They’ll need to be able to quickly evaluate new models that they’ve never used before to determine if they’re good enough. They’ll need to know how to break up complex tasks between different models suited to each piece of... See more

The important training is not STEM, coding or how AI works. (The market will take care of that.) It’s about how people work—and how businesses so often make money by manipulating people to buy things they might not need. Instead, people can learn how to manipulate themselves .

Rather than compete with computers, people need to learn how to use and... See more

“Technology alone is not enough—it’s technology married with liberal arts, married with the humanities, that yields us the results that make our heart sing.”

If consumer behavior is evolving as a result of technology, businesses either compete to get ahead of it, they perpetually react to it, or they belittle it. One of the most problematic aspects around digital maturity is that technology is both part of the solution and also part of the problem.