Startups

Two thoughts: The best startups are masters of asymmetric warfare -- they don't fight on the battlefield the incumbent selects. And, users often understand their problems well but are horrible at suggesting features to solve these problems.

If you notice something at your company below standards and don't fix it or make sure someone else does, you have set a new standard. Complaining about it does not count as fixing it. If someone gets upset/tells you to stay in your lane, they've set an even worse new standard.