Two thoughts: The best startups are masters of asymmetric warfare -- they don't fight on the battlefield the incumbent selects. And, users often understand their problems well but are horrible at suggesting features to solve these problems.
Apologizing for slow replies is a symptom of unrealistic demands in an always-on culture. How quickly people answer you is rarely a sign of how much they care about you. It’s usually a reflection of how much they have on their plate.
chatgpt has no social features or built-in sharing, you have to sign up before you can use it, no inherent viral loop, etc.
seriously questioning the years of advice i gave to startups 🙃