[people]

It’s more productive to wonder, “how do we create the conditions for our people to get to where they’re heading?”

“When you go out into the woods, and you look at trees, you see all these different trees.

And some of them are bent, and some of them are straight, and some of them are evergreens, and some of them are whatever.

And you look at the tree and you allow it. You see why it is the way it is. You sort of understand that it didn’t get enough light, and so

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How to Win Friends & Influence People. Essentially, the book can be summed up into five simple steps:

1. Pay someone a genuine compliment. It has to be sincere. It can’t be a fake compliment. 

2. Ask them a question about their favorite subject, which is typically something about themselves. And then just listen, listen, listen, and listen until they’re

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Great framework to empower people. — Apprentice: learning how to do things — Qualified: doing things — Proven: doing things and making sure they are done well — Empowered: knowing what needs to be done

• #fyi — had a thought, no real hill to die on.


• #suggestion — there’s a hill, I’m not going to die on it. But this is what I would do if I were you.


• #recommendation — I’m climbing the hill, I won’t die on it. But I’ve thought about this a lot, and don’t ignore the feedback.


• #plea — I don’t like dying on hills and that’s not really what we do, but this

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"Treat people as if they were what they ought to be, and you help them to become what they are capable of being.” (Johann Wolfgang von Goethe)

“It's so simple, yet makes such a difference. Pretend that every single person you meet has a sign around his or her neck that says, 'Make me feel important.'”