leadership
When teams don't understand their own product
productpicnic.beehiiv.com
2. Separate debate from decision-making. The informed captain model works because it clearly distinguishes between the phase where you gather input and the phase where you make the call. This prevents endless consensus-seeking while ensuring decisions are well-informed.
Inside Netflix's Culture Machine
🤿 Dive Club | How to create a culture of craft at scale
dive.club
What Is Customer Experience Optimization? (And How To Do It)
thecxlead.com
Links to CX case studies
Your strategy (probably) sucks
thedecisionstack.com
When we think strategy is depicting the end state, and undervalue the proximate objective definitions and execution that it takes to get there, the person who talks more about the end state can be seen as more strategic than the person who actually reaches it.
Getting More Strategic
Crossing the Chasm… Inside Your Organisation
thedecisionstack.com
Don’t follow the fad: “We were a bit contrarian. At the time, it was all about the Lean Startup, getting early customer validation and failing fast. This book making the rounds called ‘ The Four Steps to the Epiphany ’ espoused this lean company development model, where you put out a super rough prototype to get to know the customer and quickly
... See moreFirst Round Capital • Airtable's Path to Product-Market Fit
9 fun ways to increase your agency with zero grinding required
essays.highagency.com
“Kidlins’ law: If you write the problem down clearly, then the matter is 50% solved.”