leadership

The cardinal sin is delaying the correction of mistakes or what Charlie Munger called “thumb-sucking.” Problems, he would tell me, cannot be wished away. They require action, however uncomfortable that may be.

During the 2019-23 period, I have used the words “mistake” or “error” 16 times in my letters to you. Many other huge companies have never used either word over that span.

“What focus means is saying ‘No’ to something that you—with every bone in your body—you think is a phenomenal idea. And you wake up thinking about it. But you say ‘No’ to it, because you’re focusing on something else.”

Quote by: Sir Jony Ive, discussing Steve Jobs .

“It's so simple, yet makes such a difference. Pretend that every single person you meet has a sign around his or her neck that says, 'Make me feel important.'”