leadership

“It's so simple, yet makes such a difference. Pretend that every single person you meet has a sign around his or her neck that says, 'Make me feel important.'”

From an interview with designer/artist/soul searcher Elle Luna:

So I was using Uber all the time in San Francisco, even though I hated the design. And then I went to the Crunchies awards ceremony and at a post-ceremony event, where I was in a ball gown, I saw the CEO of Uber, Travis Kalanick, sitting at the bar. I was three whiskeys deep at this poi

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Insight after building 3 companies to $200M: Successful companies have 2-3 KPIs, not 12.

“What focus means is saying ‘No’ to something that you—with every bone in your body—you think is a phenomenal idea. And you wake up thinking about it. But you say ‘No’ to it, because you’re focusing on something else.”

Quote by: Sir Jony Ive, discussing Steve Jobs .

During the 2019-23 period, I have used the words “mistake” or “error” 16 times in my letters to you. Many other huge companies have never used either word over that span.