intangible value

one of my favorite rory sutherland anecdotes is about how people complained that an elevator took too long to arrive. it would cost ~ a million dollars to make the elevators 5% faster. they solved the problem for ~$100 by adding mirrors so people groomed themselves while waiting

do you ever find it weird that as a culture we decided that “progress” just means advancement in technology and numbers on a spreadsheet, and that things like moral advancement, human joy, positive relationships, fulfillment, psychological development, and purpose don’t count?