And, as Jeff's annual letter to shareholders has emphasized from the very first instance, Amazon's mission is to be the world's most customer-centric company. One way to continue to find vectors for growth is to stay attached at the hip to the fickle nature of customer unhappiness, which they're always quite happy to share under the right... See more
A big secret is that you can bend the world to your will a surprising percentage of the time—most people don’t even try, and just accept that things are the way that they are.
People have an enormous capacity to make things happen. A combination of self-doubt, giving up too early, and not pushing hard enough prevents most people from ever... See more
re: many genAI apps can do 'anything and everything'
i used to tell this funny story to a lot of consumer founders:
when one-shot TTS first started to work, someone made a website where you could deepfake anyone's voice (long before ElevenLabs quality). it had a complicated UX and got little... See more
The difference between average results and exceptional ones is what you avoid.
Be quick to say no and slow to say yes. Saying yes consumes time. Saying no creates time.
Never say yes on the spot. Always give yourself some space. Make it a rule. Tell people. That’s what Daniel Kahneman does. When he’s on the phone, he says, ‘my rule is I never say... See more
At the core, strategy is about focus, and most complex organizations don’t focus their resources. Instead, they pursue multiple goals at once, not concentrating enough resources to achieve a breakthrough in any of them.