Focus

When outcomes suffer, there's more and more pressure to identify the problem. There's more and more pressure to identify that single thing causing the problem. Finger-pointing increases. Scrutiny increases. Trust decreases. Transparency decreases. People become more territorial and more defensive.

As outcomes suffer, the team loses confidence in... See more

And, as Jeff's annual letter to shareholders has emphasized from the very first instance, Amazon's mission is to be the world's most customer-centric company. One way to continue to find vectors for growth is to stay attached at the hip to the fickle nature of customer unhappiness, which they're always quite happy to share under the right... See more

Maintaining focus becomes easier because ideas become less interesting. “Experts literally experience a different world within their specialism,” Tom Morgan pointed out . Experts perceive more layers and details, they see patterns and nuances invisible to others. Their experience of the same domain is richer, more interesting, and filled with an... See more