“My whole life has been spent trying to teach people that intense concentration for hour after hour can bring out in people resources they didn’t know they had.”
— Edwin Land
“The Hedgehog and the Fox” by Isaiah Berlin divides the world into two types of people: hedgehogs, who are absorbed by one big idea, and foxes, who dance between many.
When outcomes suffer, there's more and more pressure to identify the problem. There's more and more pressure to identify that single thing causing the problem. Finger-pointing increases. Scrutiny increases. Trust decreases. Transparency decreases. People become more territorial and more defensive.
As outcomes suffer, the team loses confidence in... See more
I fixed my phone addiction by having 2 phones:
1. Cocaine Phone - Full stack dopamine. Twitter. Instagram. TikTok. WhatsApp. Anyone can contact.
2. Kale Phone - Full stack serotonin. Notes. Kindle. Uber. Maps. Emergency number for 2-3 contacts.
Lemme explain...
And, as Jeff's annual letter to shareholders has emphasized from the very first instance, Amazon's mission is to be the world's most customer-centric company. One way to continue to find vectors for growth is to stay attached at the hip to the fickle nature of customer unhappiness, which they're always quite happy to share under the right... See more