Focus
Kat Fergerson and
Focus
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X, thanks so much for reaching out and apologies for my delayed response. I have been trying to do too much as of late, which makes it hard to keep up with correspondence. I also have to admit I am not good at saying no, because I enjoy meeting people and discussing new ideas. Unfortunately...
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One of my (many) contrarian beliefs is that we do not have strong enough preferences. We often blame social media or the speed of information as the reason why we’re easily distracted, but the real reason behind our inability to focus has less to do with the sheer quantity of media and more to do with our laziness when it comes to distinguishing... See more
And, as Jeff's annual letter to shareholders has emphasized from the very first instance, Amazon's mission is to be the world's most customer-centric company. One way to continue to find vectors for growth is to stay attached at the hip to the fickle nature of customer unhappiness, which they're always quite happy to share under the right... See more