communications
Validate someone’s emotion by acknowledging it
Pause to let the label sink in. Other party will fill in the silence
Every 4th verbalization should be a label
- It seems like...
- It sounds like ...
- It looks like...
Pause to let the label sink in. Other party will fill in the silence
Every 4th verbalization should be a label
Yan-David Erlich • Yanda's Negotiation Cheat Sheet
Here’s a simple framework for creating assertions:
“Based on my insight of X, I believe that Y is true. To go a step further, given X and Y, I think we should do Z. I think it’ll work because A and B. If it doesn’t work, there’s a risk of C happening, and I’ll take care of that by doing D.”
Why high performers make assertions: The difference between insights, suggestions, and assertions
Skepticism says, “I don’t think this will work. I need to understand more.” It’s an open challenge, a gesture of care cloaked in doubt. Cynicism says: “This won’t work, and it probably never could.” It’s a closed loop, often born from past disappointments calcified into a worldview.
🌀🗞 The FLUX Review, Ep. 189
Thanks to source: ???
Change introduces new form of failure. The low rate of overt accidents in reliable systems may encourage changes, especially the use of new technology, to decrease the number of low consequence but high frequency failures. These changes maybe actually create opportunities for new, low frequency but high consequence failures. Wh
