communications

If concrete consulting is for the problems organizations already know they have to solve, amorphous consulting is for the problems organizations can’t put words to yet.

When your taste is ahead of your skill, you are not happy with the work you produce.

Stop a minute and think about it: all the times you are dissatisfied with your work, it just means that your taste for what is good is ahead of what you are able to create.

This conflict is good — in fact, it is what allows your skill to grow. You have a reference of... See more

🧠 Distributed Cognition & Systems Thinking

In distributed systems (technical or cognitive), waiting for perfect information can lead to latency, deadlock, or missed opportunities . Systems often rely on local views and bounded rationality — making the best decision with what's available.

⚙️ SRE & Resilience Engineering

In incident response, teams... See more

When we want to impress, we often feel the urge to name every single thing we’ve done.

Every skill we have.

Every client we’ve ever worked with.

Anything we’ve attempted.

We think the more we add to the list, the greater our accomplishments will seem.

But more isn’t always better. Sometimes it’s actually worse. Why?

People judge us based on the average... See more

To start to figure out your own incentive architecture, ask yourself the following line of questioning:

• What are you incentivized by?


• What decisions do you own or influence through that incentive?


• What are each of your stakeholders incentivized by?


• What decisions do they own or influence through that incentive?


• What incentives would the change you want

... See more