to communicate well

musings, examples, and insights on good communication

The difference between internal processors (people who organize their thoughts and then speak) and external processors (people who speak in order to think) probably accounts for a lot more misunderstanding than we acknowledge.

via Jordan Castro

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A phrase I heard recently and found useful: I agree with the idea, but I disagree with the tone. Many ideas get dismissed because they are delivered in a cocky or hostile or dismissive tone—or because of who delivers them. Separate substance from style.

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Alara

SStuart Evans

stumbled across in an Experimental History substack article

🐝Survival Tips for Team Leaders: Reorg Edition

Adam Harmetz blog.mindthebeet.com

Tom So

Situation-Behavior-Impact

Untools untools.co

sari

Be Good To Your Mentors

Cedric Chin commoncog.com

Mo Shafieeha

I have the secret to how to get the best help immediately from any customer service, like the phone company or the bank or anything. I have the best line, it always works. You want to know what it is? When I call, I say, “Hello. I am Hans Rosling and I have made a mistake.” People immediately want to help you when you put it this way. You get much... See more

Shanna Carpenter • Q&A with Hans Rosling (Part 2): How to change Fidel Castro’s mind … and everybody else’s | TED Blog

Peter Hagen

Yanda's Negotiation Cheat Sheet

yanda.com

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