to communicate well
musings, examples, and insights on good communication
sari and
to communicate well
We often raise issues of justice and equity not to advance meaningful social causes but to generate positive attention for ourselves by denigrating others. Sometimes this involves piling on—joining a Greek chorus of reproachful replies without contributing anything new—or exaggerating one’s moral outrage for dramatic value. In doing so, we dilute the impact of critical ethical issues and foreclose the possibility of productive public discourse. The goal is not to understand but to win.
I have the secret to how to get the best help immediately from any customer service, like the phone company or the bank or anything. I have the best line, it always works. You want to know what it is? When I call, I say, “Hello. I am Hans Rosling and I have made a mistake.” People immediately want to help you when you put it this way. You get much... See more
Shanna Carpenter • Q&A with Hans Rosling (Part 2): How to change Fidel Castro’s mind … and everybody else’s | TED Blog
my sense is that people who take a long time to respond to messages, or tend to go into shame spirals about them, often put a lot of pressure on themselves to respond in a specific way
Fun Pilgrimx.comthread
A fantastic insight by Lisa Feldman Barrett: When someone expresses anxiety, the first thing you should do is ask: do you want empathy or do you want a solution?
Will 100% use this phrase going forward.
sari and
19 Things You Can Say to People in 10 Seconds That Sometimes Produce Insanely Outsized Effects
1. Yeah, someone *should* do that. Why not you?
2. Is there something you could do about that problem in the next five minutes?
3. That's a great thought - have you written it up somewhere? I'd be excited to share it if so.
4. Should you write a blog or
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