to communicate well

What you allow your milieu to feed into your mind is what you will be processing. It is what will carve the pathways of your brain. This is perhaps well-understood, in theory if not in practice.

But it is equally important to consider who and what you are sending output to.

I just got some (personally) mindblowing advice, re: a message that felt overdue: You don't have to explain yourself. Say, '"Thanks for your patience; it took longer than I expected to get back to you." and then move on with it! 🤯

An interesting thing about communication is that most people assume everyone speaks the way they do, when in truth we all come into a conversation with our own language. It takes time, context, intentionality and framework to have a shared language, ease in communication. 1/

I have the secret to how to get the best help immediately from any customer service, like the phone company or the bank or anything. I have the best line, it always works. You want to know what it is? When I call, I say, “Hello. I am Hans Rosling and I have made a mistake.” People immediately want to help you when you put it this way. You get much ... See more

Elon Musk emails Tesla employees October 4, 2021