to communicate well
musings, examples, and insights on good communication
sari and
to communicate well
Closed questions are also bad questions. Instead of surrendering power, the questioner is imposing a limit on how the question can be answered.
David Brooks • How to Know a Person: The Art of Seeing Others Deeply and Being Deeply Seen
We often raise issues of justice and equity not to advance meaningful social causes but to generate positive attention for ourselves by denigrating others. Sometimes this involves piling on—joining a Greek chorus of reproachful replies without contributing anything new—or exaggerating one’s moral outrage for dramatic value. In doing so, we dilute the impact of critical ethical issues and foreclose the possibility of productive public discourse. The goal is not to understand but to win.
The Elements of Eloquence: Secrets of the Perfect Turn of Phrase
amazon.com
I have the secret to how to get the best help immediately from any customer service, like the phone company or the bank or anything. I have the best line, it always works. You want to know what it is? When I call, I say, “Hello. I am Hans Rosling and I have made a mistake.” People immediately want to help you when you put it this way. You get much... See more
Shanna Carpenter • Q&A with Hans Rosling (Part 2): How to change Fidel Castro’s mind … and everybody else’s | TED Blog
A phrase I heard recently and found useful: I agree with the idea, but I disagree with the tone.
Many ideas get dismissed because they are delivered in a cocky or hostile or dismissive tone—or because of who delivers them.
Separate substance from style.
"i'm here with you" hits much harder than "i'm here for you"
-molly mielke
Alara and
The role of tribes in achieving lasting impact and how to create them - LessWrong
Nora Ammannlesswrong.com