to communicate well
musings, examples, and insights on good communication
sari and
to communicate well
It’s wise to slow down, to let things take time, to quiet the stories our minds tell us about another based on the small pieces we see. It’s wise to ask good questions to truly know who they are and what they mean when they say certain things, to extend grace + compassion 4/4
Tricia Pickrenx.comI have the secret to how to get the best help immediately from any customer service, like the phone company or the bank or anything. I have the best line, it always works. You want to know what it is? When I call, I say, “Hello. I am Hans Rosling and I have made a mistake.” People immediately want to help you when you put it this way. You get much... See more
Shanna Carpenter • Q&A with Hans Rosling (Part 2): How to change Fidel Castro’s mind … and everybody else’s | TED Blog
An interesting thing about communication is that most people assume everyone speaks the way they do, when in truth we all come into a conversation with our own language. It takes time, context, intentionality and framework to have a shared language, ease in communication. 1/
Tricia Pickrenx.comThe 37signals Guide to Internal Communication
The how, where, why, and when we communicate. Long form asynchronous? Real-time chat? In-person? Video? Verbal? Written? Via email? In Basecamp? How do we keep everyone in the loop without everyone getting tangled in everyone else’s business? It’s all in... See more
Jason Friedx.com
stumbled across in an Experimental History substack article
The brilliant Japanese writer Haruki Murakami once wrote, “Always remember that to argue, and win, is to break down the reality of the person you are arguing against. It is painful to lose your reality, so be kind, even if you are right.”
James Clear • Why Facts Don’t Change Our Minds
Many communicators try to make themselves look smart. Great listeners are more interested in making their audiences feel smart. They help people approach their own views with more humility, doubt, and curiosity. When people have a chance to express themselves out loud, they often discover new thoughts. As the writer E. M. Forster put it, “How can I
... See more