to communicate well

Some years back my wife and I got into the habit of asking each other ‘do you want comfort or solutions’ when the other was having a bad time. That one sentence can save us from an argument 9/10 times.

The 37signals Guide to Internal Communication The how, where, why, and when we communicate. Long form asynchronous? Real-time chat? In-person? Video? Verbal? Written? Via email? In Basecamp? How do we keep everyone in the loop without everyone getting tangled in everyone else’s business? It’s all in... See more

my sense is that people who take a long time to respond to messages, or tend to go into shame spirals about them, often put a lot of pressure on themselves to respond in a specific way