to communicate well
musings, examples, and insights on good communication
sari and
to communicate well
A phrase I heard recently and found useful: I agree with the idea, but I disagree with the tone.
Many ideas get dismissed because they are delivered in a cocky or hostile or dismissive tone—or because of who delivers them.
Separate substance from style.
Offering undivided attention and curiosity not only lowers the temperature of a conversation but can change its outcome
Guy Itzchakov • Why Listening Well Can Make Disagreements Less Damaging
Unless I Hear Differently — Work Good & Fast With Clients & Teams
unlessiheardifferent.com
The Art of Asking: How I Learned to Stop Worrying and Let People Help
Amanda Palmer • 8 highlights
amazon.com
I have the secret to how to get the best help immediately from any customer service, like the phone company or the bank or anything. I have the best line, it always works. You want to know what it is? When I call, I say, “Hello. I am Hans Rosling and I have made a mistake.” People immediately want to help you when you put it this way. You get much ... See more
