
Start at the End: How to Build Products That Create Change

Lowering the cognitive burden of an environment can also change behavior by allowing time for a more reasoned approach.
Matt Wallaert • Start at the End: How to Build Products That Create Change
As behavioral scientists, we have to lean into that multiplicity.
Matt Wallaert • Start at the End: How to Build Products That Create Change
myth that is really just about privilege and stacking the deck with high cards. Adam Grant thoroughly debunked this in Originals and he’s hardly the only one; the focus on risk taking is a product of cognitive bias. Remember what The Streets said—validation is what makes a low straight work—and add in a little boxing wisdom: slow is smooth, smooth
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.bias .psychology .risk Founders take risk unnecessarily and ship products without much research and validation .Minimum Viable Product. This bias gets perpetuated across the orgamization
By creating specifically to produce a behavior change, you accept responsibility for the result of that behavior change.
Matt Wallaert • Start at the End: How to Build Products That Create Change
Intervention design is really just the translation of pressures into something we can actually create; if pressures are the levers, interventions are how we pull them, hopefully in the right order and with the right strength.
Matt Wallaert • Start at the End: How to Build Products That Create Change
.psychology .modelthinking . Implementation
staying focused on your outcomes and being wary of your love of any specific intervention is one of the most important skills of a behavioral scientist.
Matt Wallaert • Start at the End: How to Build Products That Create Change
intention-action gap and the intention-goal gap.
Matt Wallaert • Start at the End: How to Build Products That Create Change
If: your outcome behavior is not the result of any of the population’s motivations or the benefit of your outcome behavior or an intervention to produce it does not outweigh the cost to an alternative motivation or you are unwilling to publicly describe and take responsibility for the outcome behavior or intervention it is unethical.
Matt Wallaert • Start at the End: How to Build Products That Create Change
you don’t have to do the thought experiment, you just intuitively know how quickly you would mindlessly eat through the close one while the far one went untouched. All pressures exist along a spectrum. Availability isn’t black and white, and by adjusting the strength of the inhibiting pressure that is availability—that is, by putting M&M’s in y
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.psychology .implementation