Some of these questions people could just type into Google. But the answers are more meaningful when they come from a trusted circle. And many inquiries aren’t about information: they are about sharing resources. When there is underlying trust, people become willing to offer up information that’s valuable, relational and risky: for example introductions to people in their network or honest reflections on a challenge.
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The most successful leaders and facilitators are generous with their knowledge, are open, and allow others to know what motivates them.
because multiple research studies show that, if you ask someone for help, you honor them, you deepen the relationship, and you create an opportunity for them to be giving, which we humans love doing.
For any community to flourish, it’s essential that members have a space where they can speak directly to each other, without having to depend on a founder or leader to play intermediary.