Productive Conflict With Frank DeDominicis and DiSC Segment 3 of 3

The challenge is not to eliminate conflict but to transform it. It is to change the way we deal with our differences
William Ury • Getting to Yes: Negotiating Agreement Without Giving In
Hey hi hello. It's me, Ann, the yellow sweater-wearer. I gave this talk at The Love Symposium. It was called Understanding Interpersonal Conflict. Here's generally how it went:
-A conflict is a disagreement. Not all disagreements escalate into fights.
-Fights are caused by threat (real or perceived). Some people are more threat-sensitive than oth... See more

Difficult Conversations: How to Discuss What Matters Most
Douglas Stone, Bruce Patton, Sheila Heen
amazon.com
