Productive Conflict With Frank DeDominicis and DiSC Segment 3 of 3
Conflict-avoidance = not understanding the language of conflict. Like any skill, navigating tension takes practice.
1) Stay in wonder, don't assume things about the situation
2) Aim for connection, not control
3) Express needs, not demands
4) Don't compromise on your truth
Joe Hudsonx.comways to navigate that conflict effectively.
Gerri Brehm • Communicating with Style : A Handbook for DISCovering Yourself & Understanding Others
One of the most serious roadblocks to effective interpersonal communication (and, by default, organizational communications effectiveness) is that most people are terrible at dealing with any kind of difficult or stressful conversation. Whether at work, at home, or just trying to navigate in the world, people are faced with numerous situations that
... See moreJohn Spence • Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action
The way to do this is by separating the person from the problem. There is a specific sequence for putting together a positive redirection statement: 1. I have listened to you, and I understand your point of view. 2. I have told you how I feel from my point of view. 3. We cannot agree on a compromise that we are both happy with.
John Spence • Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action
four common contributions that are often overlooked. 1. Avoiding Until Now