“No problem” is a problem

For a long time, it was “you’re welcome.” This indicates that you put in some effort and you’re willing to do it again on request.

Recently “no problem” has become more common. This implies that the effort could have been a huge hassle, but this time, it was okay.

For people who are choosing to do the work of hospitality and connection, though, the m... See more

Feedback is a gift

Honest, thoughtful feedback is a gift. While it's fun to think about how other people should change their approach, it's empowering to know that you have control as a feedback recipient. You're 50% of a one-on-one feedback conversation, so if the conversation isn't going the way you hoped, think about what you could do differentl... See more

“Good business advice I received early on:

When someone says no to a request, they usually mean ‘not right now' or ‘not in that way.'

Most people want to help others, but there are many priorities competing for our time.

Don’t take it personally. Ask again later. Ask differently.”