Tony Fadell • Build: An Unorthodox Guide to Making Things Worth Making - The New York Times bestseller
Saved by sari and
Most tech companies break out product management and product marketing into two separate roles: Product management defines the product and gets it built. Product marketing writes the messaging—the facts you want to communicate to customers—and gets the product sold. But from my experience that’s a grievous mistake. Those are, and should always be, one job. There should be no separation between what the product will be and how it will be explained—the story has to be utterly cohesive from the beginning. Your messaging is your product. The story you’re telling shapes the thing you’re making
Saved by sari and
This schism between marketing and product management is still felt in many tech organizations today, where both departments feel they own the customer and understand the marketplace. However, in most tech organizations, marketing has evolved to be more about owning the brand and customer acquisition, while product owns the value proposition and dev
... See moreHowever, the ultimate role of product management is making or suggesting trade-offs between the pristine, platonic ideal of beauty that the design team wants, the technical pizzazz engineering desires, the “just give me some shit I can sell” of sales, and the “this may be risky” of legal (these examples are all purposefully exaggerated).
So the only way I could master marketing was to bury myself in it—to take the customer journey myself, to touch every touchpoint. So nothing was ever presented to me without context—I would always expect to see what came before, what came after. I’d need to know the story we were telling and to whom we were telling it and at what point of the journ
... See more