Tony Fadell • Build: An Unorthodox Guide to Making Things Worth Making - The New York Times bestseller
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Most tech companies break out product management and product marketing into two separate roles: Product management defines the product and gets it built. Product marketing writes the messaging—the facts you want to communicate to customers—and gets the product sold. But from my experience that’s a grievous mistake. Those are, and should always be, one job. There should be no separation between what the product will be and how it will be explained—the story has to be utterly cohesive from the beginning. Your messaging is your product. The story you’re telling shapes the thing you’re making
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A good product manager will do a little of everything and a great deal of all this: Spec out what the product should do and the road map for where it will go over time. Determine and maintain the messaging matrix. Work with engineering to get the product built according to spec. Work with design to make it intuitive and attractive to the target cus
... See moreHowever, the ultimate role of product management is making or suggesting trade-offs between the pristine, platonic ideal of beauty that the design team wants, the technical pizzazz engineering desires, the “just give me some shit I can sell” of sales, and the “this may be risky” of legal (these examples are all purposefully exaggerated).
Market confusion starts with our disconnect between understanding the product as product creators, and understanding the product as customers first perceive it.
Market confusion starts with our disconnect between understanding the product as product creators, and understanding the product as customers first perceive it.
Every product should have a story, a narrative that explains why it needs to exist and how it will solve your customer’s problems.