Miscommunication problems

The next time you hear someone in your organization refer to a failure to communicate, look underneath for the subtitle. It’s likely to read, “I understand you clearly, but I hate what you’re saying.” Calling this a communication failure turns everyone’s attention away from the real cause—legitimate conflict—and focuses attention instead on a false

“I understand what you’re saying, but you are completely wrong,” he said. “Communication is a sign of dysfunction. It means people aren’t working together in a close, organic way. We should be trying to figure out a way for teams to communicate less with each other, not more.”

Bernard Shaw put it succinctly when he said, “The single biggest problem with communication is the illusion that it has taken place.”