Empathy and consideration for your users are foundational elements of change management. The change should serve your people and the business in equal measure. Crafting your messaging with the same eye toward employee experience is critical, and knowing what will improve employee experience means knowing, relating to and responding to your... See more

The insight that changed everything for me came from neuroscience: all human beings have a fight-or-flight response. When we are in fear mode, our capacity to understand the perspectives of those different from us shuts down. Fear primes us for self-interest.

It’s common sense: if we sense danger, we instinctively take care of ourselves and our... See more