Habit 5: Seek First to Understand, Then to Be Understood® | The 7 Habits of Highly Effective People
Stephen R. Coveyfranklincovey.com
Habit 5: Seek First to Understand, Then to Be Understood® | The 7 Habits of Highly Effective People
Through the following kinds of behaviors (which both represent and help create an inner state of client focus): 1. Letting the client fill in the empty spaces 2. Asking the client to talk about what’s behind an issue 3. Using open-ended questions 4. Not giving answers until the right is earned to do so (and the client will let you know when you hav
... See moreDavid H. Maister • The Trusted Advisor
What?
The best leaders don't push to be understood—they work to understand.
So What?
Most leaders think they need to be understood. But the ones who make the most significant impact flip the script—they focus on understanding first.
When you don't understand someone, you fill in the blanks with assumptions. You misread silence.
You interpret hesita... See more
The best leaders don't push to be understood—they work to understand.
So What?
Most leaders think they need to be understood. But the ones who make the most significant impact flip the script—they focus on understanding first.
When you don't understand someone, you fill in the blanks with assumptions. You misread silence.
You interpret hesita... See more
Erich Fromm’s 6 Rules of Listening: The Great Humanistic Philosopher and Psychologist on the Art of Unselfish Understanding
Maria Popovathemarginalian.org