added by Ted Glasnow · updated 2y ago
Customer.io: The $400M HubSpot of Product-Led Growth
- Customer.io’s 131% net dollar retention is comparable to Front (137%) and in the top quartile of IPO’ing companies
from Customer.io: The $400M HubSpot of Product-Led Growth by Jan-Erik Asplund
Ted Glasnow added 2y ago
- After launching an upgraded pricing tier in early 2018, Premium now brings in 44% of revenue
from Customer.io: The $400M HubSpot of Product-Led Growth by Jan-Erik Asplund
Ted Glasnow added 2y ago
- Customer.io was at $1.67M of MRR from 2,100 monthly paying customers as of March.
from Customer.io: The $400M HubSpot of Product-Led Growth by Jan-Erik Asplund
Ted Glasnow added 2y ago
- With less than $4M raised and $20M ARR, Customer.io has a 5x ARR/funding ratio
from Customer.io: The $400M HubSpot of Product-Led Growth by Jan-Erik Asplund
Ted Glasnow added 2y ago
- Gross MRR churn is at 0.66% while net MRR churn is negative at -3.23%
from Customer.io: The $400M HubSpot of Product-Led Growth by Jan-Erik Asplund
Ted Glasnow added 2y ago
- Customer.io’s dev focus makes Twilio both a potential competitor and acquirer
from Customer.io: The $400M HubSpot of Product-Led Growth by Jan-Erik Asplund
Ted Glasnow added 2y ago
- Customer.io is mainly focused on serving SMBs and startups
from Customer.io: The $400M HubSpot of Product-Led Growth by Jan-Erik Asplund
Ted Glasnow added 2y ago
- It took Customer.io 10 months to get from $50K to $100K MRR
from Customer.io: The $400M HubSpot of Product-Led Growth by Jan-Erik Asplund
Ted Glasnow added 2y ago
- A growth challenge for the company is that marketing and growth teams can become less technical with growth
from Customer.io: The $400M HubSpot of Product-Led Growth by Jan-Erik Asplund
Ted Glasnow added 2y ago