Saved by Laura Pike Seeley
Change Management Communications: Overcoming Resistance Through Empathy
To get through the tension, try to understand other people's positions and perceptions: How does this mess look to them? What does their mental model look like? What words do they use? Could your language mislead them? Do they agree with the intent, direction, and goals you outlined? Do they agree on the level you're working at?
Abby Covert • How to Make Sense of Any Mess: Information Architecture for Everybody
Three Steps for Handling Resistance
Peter Block • Flawless Consulting: A Guide to Getting Your Expertise Used
The pattern here is to craft a why for change, that people will buy and that is unique to your organization. And then repeat that why. Communicate this why three more times than you think you need to and you’re a third of the way done. A tip here is that when training for any way of working, whether that training is run internally or externally, ha
... See moreJonathan Smart • Sooner Safer Happier: Antipatterns and Patterns for Business Agility
Change is not a straight line. It’s a psychological journey. Most… | Jeroen Kraaijenbrink | 42 comments
Jeroen Kraaijenbrinklinkedin.com
Leaders also naturally presume that team members are rational and willing to be convinced to take a new direction.
Unfortunately, for most people, change is stressful, uncomfortable, and unwanted. People prefer what they know and strongly resist accepting a new path.
While good leaders make the case for the need to change, many team members view chan
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