Steve Jobs famously said customers don't know what they want until you show it to them. Yet at Linear, we just built a feature specifically designed to collect customer requests. Here is why: https://t.co/r7e5yqYWB6 https://t.co/EtM2VEmafs

The feedback paradox⁠

Product teams face a fundamental tension. Build only what customers ask for and risk mediocrity. Ignore feedback entirely and risk irrelevance. Every product decision exists within this practical challenge.

This actually happened to Evernote. They took the advice of “keep talking to your customers and ship whatever they want” as the only guiding principle for product development. And what ended up happening was paying users liked it, but the product become unintuitive and feature overload for the new user. To the extent that they had to rebuild a... See more