Building what customers need, not just what they ask for - Linear Now
linear.app
Building what customers need, not just what they ask for - Linear Now
Why asking users for features is a bad idea | Brian Kilbey posted on the topic | LinkedIn
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But what happens when the default approach conflicts with customer feedback? The Linear team believes there’s an art and a science to it. The team is generally more opinionated at the atomic level—deciding to add labels and due dates as issue properties, for example. As they move up the stack to broader concepts like projects, they take more cues... See more
But what happens when the default approach conflicts with customer feedback? The Linear team believes there’s an art and a science to it. The team is generally more opinionated at the atomic level—deciding to add labels and due dates as issue properties, for example. As they move up the stack to broader concepts like projects, they take more cues... See more
Reader
Audience question: So you mentioned that once you get product market fit, you inevitably get a lot of product feedback and feature requests. So I was wondering what's your framework to sort of separate the noise from the signal for figuring out what to build and what to take seriously and what to just ignore?
Dylan Field: I'm happy to give a
... See moreElad Gil • Transcript & Video: Fireside w/ Dylan Field
some of the biggest innovations and biggest surprises came from monitoring what customers wanted to do.
Marty Cagan • INSPIRED: How to Create Tech Products Customers Love (Silicon Valley Product Group)
Literally - fuck evals.
We wasted so much time at Helicone building evals because "customers wanted it", but this is a classic example of the mom test, we needed to distinguish the core customer problem with what they are asking for
Justin Torrex.com