Be Kind

He said that when he was recruiting he looked for people who were smart, humble, hardworking, and collaborative.

The most valuable and admirable people care deeply about and give everything they’ve got to help their colleagues, fellow volunteers, customers, clients, and such.

There's a related lesson, though, that I only came to fully appreciate years later, when I was in a position of real leadership, It's so simple that you might think it doesn't warrant mentioning, but it's surprisingly rare: Be decent to people. Treat everyone with fairness and empathy. This doesn't mean that you lower your expectations or convey th

“Kindness” is a word that doesn’t get a lot of press, but it has been our intent since the beginning of our work with assertiveness to help humans treat one another with respect, thoughtfulness, and, yes, kindness. The idea of assertiveness for those who had been “pushed around” earlier was to help them gain the respect that others weren’t offering