Brynne Delerson
@brynalyn
Brynne Delerson
In reality, when we onboard community members, we should be aiming to take them on a journey from net-new member to active member (and perhaps even to becoming a superuser). We’re aiming to take someone from square one to someone who:
- Has all of the technical and logistical understanding needed to utilize your community (i.e., they have set up a
Noele Flowers • The Complete Guide to Online Community Onboarding on Owned Platforms
the best thing I have ever read about writing
Toni has stopped trying to tame her thick, screaming hair and it has repaid her by arcing around her face in a way that gives her chin narrative.
Marie-Helene Bertino • Beautyland: A Novel
Every so often the passing 7 train dismantles her.
Marie-Helene Bertino • Beautyland: A Novel
Some examples of activation milestones are:
- Completing your profile in a community platform
- Reading community guidelines
- Responding to something an admin has posted within the community
- Responding to something another member has posted within the community
- Introducing yourself in the community
- Making your first unstructured post in the community
Noele Flowers • The Complete Guide to Online Community Onboarding on Owned Platforms
One of the most underwhelming human American expressions of support is: Congrats. Its brevity cancels its sentiment. If someone truly cared about their friend’s achievement, they would finish the word. Instead, congrats: You are not worth ulation.
Marie-Helene Bertino • Beautyland: A Novel
Once they’ve helped patients identify specific and vivid signs of progress, they pivot to a second question, which is perhaps even more important. It’s the Exception Question: “When was the last time you saw a little bit of the miracle, even just for a short time?”
Dan Heath • Switch: How to Change Things When Change Is Hard
Being brilliant won’t save you if no one can count on you.
It can be hard to appreciate just how much reliability impacts opportunity. It’s fun to outperform people who are way smarter than you by being more reliable than they are.
Reliability isn’t just a virtue – it’s a competitive advantage that compounds over time.
It can be hard to appreciate just how much reliability impacts opportunity. It’s fun to outperform people who are way smarter than you by being more reliable than they are.
Reliability isn’t just a virtue – it’s a competitive advantage that compounds over time.