must-read book Mindset: The New Psychology of Success,

If you are a manager, ask yourself: “What is the ratio of the time I spend solving problems to the time I spend scaling successes?”

Direct the Rider. What looks like resistance is often a lack of clarity. So provide crystal-clear direction. (Think 1% milk.) Motivate the Elephant. What looks like laziness is often exhaustion. The Rider can’t get his way by force for very long. So it’s critical that you engage people’s emotional side—get their Elephants on the path and cooperativ

This brings us to the final part of the pattern that characterizes successful changes: If you want people to change, you must provide crystal-clear direction.

the third and final surprise about change: What looks like resistance is often a lack of clarity.

that’s the second surprise about change: What looks like laziness is often exhaustion.

Dozens of studies have demonstrated the exhausting nature of self-supervision.

Self-control is an exhaustible resource. This is a crucial realization, because when we talk about “self-control,” we don’t mean the narrow sense of the word, as in the willpower needed to fight vice (smokes, cookies, alcohol).

successful changes share a common pattern. They require the leader of the change to do three things at once. We’ve already mentioned one of those three things: To change someone’s behavior, you’ve got to change that person’s situation.