- “… why are we seeing a resurgence in this trend now? I think the easiest factor we can identify is that more people entering the workforce are unafraid of textual interfaces, because they’ve been typing and messaging and tagging their friends online all their life.”
- “Workflows, not data, are the subject of product innovation now. And the subject is easier to study, to compare, to share and extend, when it’s concrete and durable, not an organic, ephemeral series of actions.”
* “Like a marriage, the best friendships require investment, compromise, and sacrifice. By creating shared alignment, trust, and companionship, strong friendships nourish the soul and sharpen the mind.”
- "if there is some kind of systematic, structural feature that encourages the same kind of review drift across a whole reviewing community, then we create a clearer system for companies to target. And this can happen when a whole body of reviews gets filtered through a particular portal — like Instagram or YouTube — which homogenizes the patterns... See more
* “In the long run, there is a big difference between building an email list organically and buying a bunch of distribution through ads. It takes at least a year, usually two, for a publication to find its legs.”
- “… we never know as much about our own desires as we think we do. One of the great gifts and challenges of desire is that it illuminates who we are in unexpected ways.”
- "An expansive brand accepts a place in society as a type of public good, operating with a simple logic of forever expanding to nourish its every cultural touchpoint."