All communication is lossy

* “If you’re a manager, or if the circumstances of your birth afford you more privilege, the burden is on you to attend to the opportunities for lossiness and work to reduce them.”

* “Additionally, consider how to make explicit the things that may naturally be implied in a conversation.”

* “It’s lack of awareness to lossiness that dooms most conversations to miscommunication, not the lossiness itself.”

* “The most impactful mitigation strategy is to accept that lossiness exists.”