Benedetta

We tend to think of silence as the absence of sound, but silence has its own weight and quality. Silence is the void where we can hear the many sounds that we often ignore — the voice of our intuition telling us the truth, the sound of the breeze blowing, the hum of the radiator, and the noises we make just because we are alive.
Sit still and simply listen

A lot can go wrong in the Sales to CS handoff

Gentle reminder

Don't let their (different) CRM stop you!

You almost feel ashamed that someone can be so important, that without them you feel like nothing... And when it's over and gone, you almost wish you could have all that bad stuff back

There's always two ways of looking at things

Structure follows strategy - ideal org strategy for SaaS

Learn to accept compliments. We all deserve it.
Kindness has a ripple effect.