Without curiosity or critical thinking, we become vulnerable to manipulation, susceptible to polarizing narratives, and ultimately lose the ability to make independent judgments, which is really important for democratic citizenship.
Care is about intention, patience, and impact. It’s the opposite of scalability; scalability is when you don’t care , when you think that the same user experience should be applied to everyone on earth.
But I think it speaks to something much deeper. There has been a deep hollowing out of soul in technology. And I think the reason this conversation has resonated so deeply, is because it gives them a type of permission to be soulful again with their work RIGHT WHEN ai is creating an anxiety of what the individual brings into their work process.
from Reggie James on the focus on ‘craft’ & ‘care’ in jony ive’s talk at stripe sessions (but also in many other talks @ config)
To find ease, we must embrace the uncertainty that comes with unexpected/scary/big feelings when we engage in actions with unpredictable outcomes. Human beings are afraid of uncertainty because we are usually not interested in the truth – we’re interested in the elimination of uncertainty, and that fact alone causes us to believe things and do thin... See more
Resistance to anything – emotions, needs, hobbies, curiosities, feelings, impulses – prevents our mind from learning about their consequences. So we do the things we think we should be doing. This thing, whatever it is, takes a path of resistance with immense friction (and not the kind that shows us our edges).