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Blockbuster’s own research showed that customers usually had to visit stores for five weekends in a row to get what they wanted

In 2000, near the company’s peak, Blockbuster collected nearly $800 million in late fees, accounting for 16 percent of its annual revenue

People aren't born afraid of spiders and snakes: Fear is quickly learned during infancy

The difference between Blockbuster and Netflix was this: Blockbuster punished customers for being forgetful; Netflix rewarded them for being mindless.