“People get better at regulating their impulses. They learn how to distract themselves from temptations. And once you’ve gotten into that willpower groove, your brain is practiced at helping you focus on a goal.
As you become an adult, you realize that things around you weren't just always there; people made them happen. But only recently have I started to internalize how much tenacity *everything* requires. That hotel, that park, that railway. The world is a museum of passion projects.
Our culture is four things: customer obsession instead of competitor obsession; willingness to think long term, with a longer investment horizon than most of our peers; eagerness to invent, which of course goes hand in hand with failure; and then, finally, taking professional pride in operational excellence.
I really like the approach of Netflix of 10 years ago when it was still small. They hired mature people so they could get rid of processes. Indeed, they actually tried to de-process everything. As a result, things just happened. Non-event was often mentioned and expected in Netflix at that time. Case in point, active-active regions just happened in... See more