Susie Conley

About running a community: Having a community is valuable to understand what your user base wants to accomplish. User interviews are a tool, but they can be rather artificial. A community chat or forum is invaluable for educational materials for users. They can find existing article content, or come into the channel to ask a new question. If commun... See more

You can also work in HCI as a practitioner, such as an engineer, and do product work and engage with the community.

38:45 - Great tips on how to dig into the literature with Google Scholar

40:30-50:00 discussion of community overlap between academic & product designer or engineers.

Bottom Line: Anyone can step into this world without a degree.

1:10 - When starting a community: 1. community is for the community members. Not "your" community. It's the members'. 2. As a brand and community facilitator, it's important to highlight useful things from the community. Useful answers, tips & tricks, and workflows. Showcase. 3. Actively involve your community with testing new features. Invite ... See more

50:05 - The motivation behind your “luck creation activities” matters. Outcomes are secondary to you loving the process. You'll have a worse product if you are motivated by the benefit first. Things you might love: the process, the act itself, the people you're surrounded by, the tools you’re using, or the mission. Adam's example: he was passionate... See more

1:30 Definition of HCI (Human-Computer Interaction)

12:00-21:35 Discussion of the scientific and academic literature that observes computing practices as "folk practices" and ethnographic studies. Through the lens of cognitive science and behavioral science. Reading older texts even today proves to be so fundamental, bold, and innovative, even 15-20... See more

54:00 - It's always a challenge to see further down than 6 months along the road because you don't always know what the platform is working on and what they are going to do. They have their own competitive forces to deal with. So you hope, "Hey I hope my niche isn't too interesting to them, that they want to take it over. But interesting enough tha... See more

It wasn’t until I read “The Wisdom Way of Knowing,” by Cynthia Bourgeault, an Episcopal priest, that I began to wonder if something was getting lost in our culture’s emphasis on time management. In the book, Ms. Bourgeault describes her rationale for how she organized a retreat for participants seeking to deepen their spirituality: “On Eagle Island... See more

48:00 Where and how you post content or reach your users to form community entirely depends on knowing your users. Know their personas, their user journey paths, do they start on your forums, or in chat, or is their default behavior when looking for stuff to type into YouTube. For Logseq 90% of how-to content is videos because of the nature of the ... See more

0:00 - You want to achieve mastery in some sense in your life. So all these things come together and so for some people community becomes very addictive. I’ve certainly been in communities about products or games, where [those topics] became 2nd importance. Because the community became the main driver to come back to this group of people to nerd ou... See more