Sophie Azout-Faskha

And the best way to do that is by repeating, in our own words, what we just heard them say—and then asking if we got it right.

looping for understanding.[*]

He would ask questions designed to assess their emotional expressiveness: When had they been happiest? Had they ever been depressed? He would pay close attention to their body language and facial expressions as they responded, note when their postures seemed to tense up or relax. Did it seem like they were inviting him in? Were they showing him the