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Rather than inspirational leadership styles, efficiency based practices would need managers who are disciplined,…
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David H. Maister • Managing The Professional Service Firm
The key question is not how long people have done a job. It’s how well they can learn to do a job.
Adam Grant • Hidden Potential: The Science of Achieving Greater Things

In all these situations, and in hundreds of others that are fundamentally similar, social complexity, not character, is the key driving force. And when such situations are not handled with great skill—a leadership skill that was somewhat lacking in all three of those cases—destructive power struggles are almost inevitable.
John P. Kotter • Power and Influence
My next bucket focuses on how managers within a corporation make decisions.
Roger L. Martin • A New Way to Think
The principles—reciprocation, liking, social proof, authority, scarcity, commitment and consistency, and unity—are discussed both in terms of their function in society and in terms of how their enormous force can be commissioned by a compliance professional who deftly incorporates them into requests for purchases, donations, concessions, votes, or
... See moreRobert B. Cialdini • Influence, New and Expanded: The Psychology of Persuasion
Leading people
the stickiness, indicators and solutions of the messiness of interpersonal dynamics
john silkey • 8 cards