Sublime

a millimetre of progress in a million directions.

Leaders must get across the why as well as the what.

When organizations are built not on implicit mechanisms of fear but on structures and practices that breed trust and responsibility, extraordinary and unexpected things start to happen.

Rather than inspirational leadership styles, efficiency based practices would need managers who are disciplined,…

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The best leaders create, sustain, and improve their organizations’ social circuitry,* the overlay of the processes, procedures, routines, and norms that enable people to do their work easily and well. While individual specialists are focusing their attention on the problems immediately in front of them, this social circuitry establishes the

With processes, critical knowledge no longer depends on a particular person; it is embedded in the organization and can be transmitted across generations. Any person can be replaced by another that takes over the same role in the process. Even the chief is replaceable, in an orderly succession, and Amber Organizations can therefore survive for

As George Westerman, principal research scientist with the MIT Sloan Initiative on the Digital Economy, says, “When digital transformation is done right, it’s like a caterpillar turning into a butterfly, but when done wrong, all you have is a really fast caterpillar.”