Sublime
An inspiration engine for ideas
The person knows how to unbundle, choose, and simplify the issues involved.
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
It calls for a dose of humility about the “rightness” of our story,
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
As a last resort, turn to your BATNA (your Best Alternative To a Negotiated Agreement) and walk out. “It’s my impression that you’re not interested in negotiating in a way that we both think will produce results. Here’s my phone number. If I’m mistaken, I’m ready any time you are. Until then, we’ll pursue the court option.”
Roger Fisher, William L. Ury, Bruce Patton • Getting to Yes: Negotiating Agreement Without Giving In
The gold standard here is working for mutual understanding.
Bruce Patton • Difficult Conversations: How to Discuss What Matters Most
Few things facilitate a decision as much as precedent.
Roger Fisher, William L. Ury, Bruce Patton • Getting to Yes: Negotiating Agreement Without Giving In
The first point responds to the fact that human beings are not computers. We are creatures of strong emotions who often have radically different perceptions and have difficulty communicating clearly.
Roger Fisher, William L. Ury, Bruce Patton • Getting to Yes: Negotiating Agreement Without Giving In
the second thing: a willingness to accept the consequences.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
“Truth commissions”
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
- Successful negotiators maximise, but never overuse, their perceived power.